Desert & Delta Safaris Annual Service Excellence Award

Desert & Delta Safaris introduced the Annual Service Excellence Award, The Elephant Trophy, eight years ago to identify the lodge that best personifies our guest centric service ethos. Since then the trophy has always been keenly contested, testament to our staff’s proud commitment to that ethos.

Lodges are evaluated throughout the year. Every detail is considered, often with guest feedback. Departmental evaluation then takes place with the human resources, operations, finance, maintenance and the food and beverage departments being assessed.

Over the past eight years The Elephant Trophy has been awarded to Savute Safari Lodge five times, Camp Moremi twice and Xugana Island Lodge once.

After an exceptionally busy year the 2008 Desert & Delta Safaris Service Excellence Award went to Camp Okavango for a consistently excellent performance in all areas of operations.

Leroo La Tau, Khumaga Primary school outing

14th Feb, Leroo La Tau

As part of the ongoing and close association between Leroo La Tau and the local Khumaga community, the twelve top performing pupils, and two teachers, from Khumaga Primary School, were rewarded for their hard work with a morning game drive at Leroo La Tau.

Under the experienced tutorage of Fred and Lance, the students set out to experience at close quarters the wildlife and ecology of this unique area and were not disappointed with sightings of lion, a first for some, elephants, giraffe, hippo, impala, kudu and many other species of mammals and birds.

Following the drive they were taken to the lodge where they enjoyed sandwiches, cake and soft drinks.

A great deal of fun was had all round, the day ending with a choir competition between the Khumaga children and the Leroo La Tau staff culminating with all combining to form a single magnificent choir.

After a photo session a tired but elated group of pupils were returned to school. Such outings are vital for children, not only to learn about the wildlife that exists in their backyard but also for them to gain an understanding of how important the protection of the environment is for future generations.

Guest feedback, Savute Safari Lodge

Feedback from Flavio Poggi & Cristina Bordoli Poggi
Savute Safari Lodge

We are back home to a freezing Switzerland and just wanted to send you our greetings – please say hello also to Energy, Ben and all the staff. We hope in the meanwhile you are all doing well.

We are fascinated by your country and we hope to be able to visit it again soon.

You simply made it perfect for us, so thank you again for everything!
I would like to say “Wowwww!!” to your staff at the Savute Safari Lodge. Everything was done in a professional way, great!!

As a Microsoft Teacher and a freelance photographer I know that the customer satisfaction comes first and I know as well that it brings a lot of efforts to achieve that.

Anyway thanks in advance and take care of you.

PS: I attached some pictures about our stay in Savute Images here (two or three)

You’ll find some more (if you need some just let me know which you like most) on my “holyday web site”, please follow this link: http://www.metrosauro.com/Photo%20Gallery/GALLERIE%20WEB/LEMIEGALLERIE.htm and click the “Vacanze” link.

Guests : Flavio + Cristina

Profile on Kangura Dikoma, Guide at Xugana Island Lodge

Guide: Kangura Dikoma
(Dikoma means papyrus in the Setswana language)
Goes by: Coca

Date of Birth: Feb. 12, 1979
Home village: Etsha 6

Desert & Delta Safaris guide since: 2007

Favorite animal or bird: Leopard because of “the beautiful colors, and he’s not easy to find. You have to struggle.”

Favorite reference book or tool: “Beat about the Bush: Mammals” by Trevor Carnaby and his Canon 8 X 40 binoculars

Favorite food: chicken
Special talent: reading

A hope for his lifetime: “To study more about guiding so that I know more about the bush, the environment and what’s around us.”

Most memorable experience at Xugana: He was mock charged by elephants and lions. “I won’t forget. I have seen miracles on that day.”


Best thing about Xugana: “Walking safari. To me it’s better than a game drive because you can study small things that you cannot manage from a car.”

What makes Botswana special: “The environment, together with the wilderness. (In Botswana) you feel like you’re safe, and you feel like you’re at home.”