Management training at Xugana in January 2009
Adrienne and Limbo conducted three days of management development training recently at Xugana. Angera, Lodge Manageress of Xugana gave a very informative tour of the lodge explaining all her boards and systems to ensure smooth "back of house" operations and service excellence for all guests. Subjects were very varied and included company structure and lodges, staff wellness, safety, guest relations, accounts, procedures, leadership, culture and localisation. Our management trainees come from all regions of Botswana with a wide variety of qualifications and experience. Some have degrees obtained in South Africa, many have obtained their Certificate in Hospitality Operations at our local College, Maun Technical College and 90% have been promoted through the ranks into these positions. We wish them all the very best as they practice these skills back in the lodges with the passion and professionalism our guests are always talking about.
Desert & Delta Safaris
No comments:
Post a Comment